Your trainer
your trainer
I am a student at ECU completing a BA in Training and Development. I worked as an Allied Health Manager for an aged care provider for 8 years. My inital training was as a physiotherapist. I have worked in various roles in Aged Care for the past 20 years.
I currently manage a Day Therapy Centre, combining my management and my physiotherapy careers, while doing staff development as part of my leadership role.
This customer serivce training program has been inspired by a unit on E Learning. Although this version is a microcosom of what a professionally designed e learning program could be; I hope that you will find your journey a fruitful one. Join me and strive to offer great customer serivce.
If you need to contact me my phone number is 5535. Alternatively leave me a message through the post it note and I will respond.
Customer serivce is not what staff who work in an aged care facility immediately think about. SO challenge yourself , imagine how much better life would be in a HOME with HAPPY RESIDENTS and families who think you give great service and go the extra mile. Imagine you work in a 5 star Hotel and start learning about Customer Serivce follow the Regis Way.
