Features of Customer Serivce
Watch the video on Customer Serivce.
You will find this in the workbook in the Customer Serivce Category
Think about your own customer serivce.
Your Mindset:
- Are you positive upbeat friendly and helpful?
- Are you focussing on the customer or the task at hand?
- Are you giving the customers your full attention?
What about Team Work
- Who do you need to ask for assistance?
- Are they available at the time that you need them?
- Do you need to negotiate a time and place with them?
- Can you see a colleague who requires help right now?
- Can you give them a hand?
- Is the resident being difficult or are they simply confused and scared?
- Is it best to prioritise their needs?
What is the environment like?
- Is it too hot or too cold?
- What are the background noise levels-can people hear you or do you need to speak louder?
- Is the room clean and does it smell fresh?
What is your tone of voice
- Are you speaking too fast?
- Are you speaking clearly?
- Do you have a flat monotone voice?
- Are you facing the person who is deaf?
- Have you got a polite and friendly tone of voce?
Read and learn more about improving your speaking voice in the section on “Your Voice”
